VERYLOCAL Refunds Policy – 


Once we receive your return or the seller notifies us of receipt of return, as the case may be, a refund is issued to the original payment method (in case of pre-paid transactions) or to your bank account (in case of Pay on Delivery orders).


Available refund method 

Refund Time-frame

FBV orders (After the return is received by VERYLOCAL) 

Seller-Fulfilled orders (After seller notifies VERYLOCAL of receipt of return) 

Prepaid Orders


Credit Card/ Debit Card

2-4 Business Days

3-5 Business Days

Net Banking Account (Credited to Bank Account) 


UPI Linked Bank Account

2-4 business days 


Pay on Delivery Orders


NEFT to Bank Account 

2-4 Business Days

3-5 Business Days

Paper Cheque 

8-10 business days



For Fulfilled by VERYLOCAL (FBV) orders:

  1. If the payment method, which you used to make the payment (such as credit/ debit card) at the time of purchase, is no longer valid, refund will be issued through a demand draft. 
  2. If we receive a payment failure notice from your bank, refund will be issued through a demand draft. 

We will send you an e-mail asking you to call us and provide your name and address where you want the demand draft to be sent. After we receive these details, refund will be initiated.

For Seller-Fulfilled orders:

  1. For damaged/ defective items, the seller will issue a refund if the item cannot be repaired or replaced. 
  2. In any case where a refund is required, the seller(s) need to authorise that refund. can assist in facilitating refunds for you only when the seller notifies us of the receipt of the item. Once the seller notifies us of the receipt of the return item, the above refund time period will apply for processing refunds.


Refund for Cash on Delivery Orders: 

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or VERYLOCAL account (as VERYLOCAL Pay balance). 

If you wish to receive the Pay on Delivery order’s refund to your bank account, you can update the details of the bank account in Your Account section or from the Returns Centre when you are returning an item.

Note:Refunds cannot be processed to third-party accounts. The name on your VERYLOCAL account should match with the name of the bank account holder.

*Shipping Cost are not Refunded.

Shipping & Delivery Information – 

How Do You Ship My Orders?

All your orders are sent via our courier service or our trusted professional courier partners.

What Payment Methods are Available?

At the moment, we use Visa/Mastercard (Debit and Credit Cards), Online Transfer, Wire Transfer and PayPal

How can I contact

You can directly email us at

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